What happens when you pay

• Visa
• Mastercard
• American Express

Debit and credit cards from these networks are accepted, along with the wallet options your device offers on the payment page. All charges are made in US Dollars (USD); if your card is denominated in another currency, your bank converts at its own rate and may add a foreign transaction fee that we neither set nor receive.

At checkout you first give us the details we need to ship the order — name, address, contact. Those are ours. Then the payment step opens the secure page of a licensed payment services provider, and your card number, expiry and security code are entered there.

Those card details are never transmitted to, processed by or stored on this website. We could not retrieve your card number if we wanted to; what comes back to us is a confirmation, the last four digits and the card brand.

Card data on this site is handled exclusively by a payment services provider certified to the Payment Card Industry Data Security Standard. Because the card fields are hosted and served by that provider rather than by us, our own environment stays out of scope for card data — which is the point of the arrangement. Strong customer authentication is applied where the card issuer requires it, so you may be asked to confirm the payment in your banking app.

The entire site is served over HTTPS with a valid certificate — there is no plain HTTP version to land on. Traffic between your browser and our servers is encrypted in transit, form submissions are validated on the server as well as in the browser, and the checkout form is protected against automated abuse.

The descriptor will show ARTSHOES - INDÚSTRIA DE CALÇADO, LDA or the trading name VERAO. If a charge you do not recognise appears, contact us before disputing it with your bank — email support@artshoespt.mom with the amount and date and we will identify it the same day. Genuine unauthorised charges we refund immediately and report ourselves.

Always back to the card or method used for the original payment — we cannot send a refund elsewhere, and would refuse a request to. Timing is on the free resolution page: within 14 days of your withdrawal notice, often sooner. Once we release it, your bank typically takes a further 3 to 5 working days to post it.

Once, at the moment you complete the payment step. We do not place holds, we do not pre-authorise and release, and we do not charge on dispatch. If an order cannot be fulfilled after payment, the full amount is refunded rather than held as credit.